Shipping Policy

Last Updated: August 31, 2026

At Stitch Story, every product is customized and carefully crafted specifically for you. Because of the personalized nature of our products, additional time is required for design preparation, production, quality checks, and shipping.

1. Processing & Delivery Time

Please allow approximately 15–20 days from the date of placing your order for delivery.

This timeline includes the time required to:

• Prepare and finalize your customized design

• Create and process your personalized product

• Conduct quality checks

• Pack and dispatch your order

• Complete the delivery process

We appreciate your patience while we create a product made especially for you.

2. Design Approval

Once your customized design is ready, a preview will be shared with you via the email address or WhatsApp number provided while placing your order.

You will have 24 hours to review the design and either approve it or request changes. If we do not receive a response within 24 hours, we will proceed with the design as prepared and move the order into production.

Please note that delays in responding to the design preview may affect the estimated delivery timeline.

3. Shipping Origin

All orders are shipped from India.

Delivery times may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

4. Order Tracking

Once your order has been dispatched, you will receive shipping and tracking details through the contact information provided at the time of ordering.

You can use the tracking information to follow the progress of your shipment until it reaches you.

5. Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, unforeseen circumstances such as courier delays, weather conditions, operational disruptions, or other external factors may occasionally affect delivery times.

If your order is delayed significantly, please contact our customer support team and we will assist you in tracking your shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order. Stitch Story will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

7. Customized Products

As our products are personalized and made specifically for each customer, production begins after the design approval process is completed. Once an order has entered production, changes to the customization may not be possible.

8. Contact Us

If you have any questions regarding your order or shipment, please contact our customer support team through the contact details provided on our website.

Thank you for choosing Stitch Story. We appreciate your patience and look forward to creating something uniquely yours.